Recommended – Humble Inquiry by Edgar Schein

Humble Inquiry: The Gentle Art of Asking Instead of Telling “Questions are taken for granted rather than given a starring role in the human drama. Yet all my teaching and consulting experience has taught me that what builds a relationship, what solves problems, what moves things forward is asking the right questions.” “What we choose to ask, when we ask, what our underlying attitude is as we ask—all are key to relationship building, to communication, and …

Starting in the Middle

  Very often leaders find themselves in the kind of situations that have been described as “wicked problems” or “messes” or, increasingly, “complex”. Very often when they do they focus on identifying and defining the problem that needs to be solved and articulating a future state that needs to be achieved. There is a sense, though, in which, these are often two sides of the same coin, so one of the difficulties that arises is …

Coming to grips with difficult to define concerns

For some years now my colleague Dr Garth Britton and I have been playing around with different ways of engaging with organisations and organisational leaders in circumstances where they know, or perhaps simply have an uneasy feeling, that things aren’t going the way they planned or that, to a greater or lesser degree, the wheels are falling off. Mostly when this happens people go looking for a pre-existing solution, which of course pre-supposes that you know reasonably precisely what the problem …